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Q What should I do if there is a quality issue with the slippers?
A We promise a quality guarantee. If there is a quality issue with the product, please contact our customer service team promptly, and we will provide a return or exchange service.
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Q Can I return the goods if I am not satisfied after receiving them?
A We provide comprehensive after-sales service. If you are not satisfied with the product, please contact our customer service team within 7 days of receiving the goods to negotiate a solution.
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Q What should I do if the goods are damaged during transportation?
A We ensure strict packaging to guarantee the safety of the goods during transportation. If any damage occurs, please contact our customer service team immediately, and we will assist you in resolving the issue.
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Q How is the shipping cost calculated?
A Shipping costs are calculated based on the weight, volume, and destination of the goods. For specific fees, please consult our customer service team.
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Q What logistics methods do you offer?
A We cooperate with several well-known logistics companies to provide sea freight, air freight, express delivery, and other logistics methods. Customers can choose based on their needs.
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Q How can I check the status of my order?
A You can check the status of your order through the order tracking system on our official website or by contacting our customer service team.
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Q How can I pay for the order?
A We support multiple international payment systems, including PayPal and credit card payments, to facilitate payments for international customers.
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Q How can I place an order?
A You can place an order by contacting us through our official website, phone, or email. Our customer service team will provide professional guidance.
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Q Are there any promotional activities?
A We regularly launch various promotional activities. For details, please follow our official website or contact our customer service team.
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Q What is the price of the slippers?
A The price of slippers is influenced by materials, craftsmanship, and quantity. For detailed pricing, please consult our customer service team.
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Q What is the production cycle for custom slippers?
A The production cycle depends on the order quantity and complexity of the process. Generally, it takes 15-30 days. Specific timelines can be confirmed with our customer service team.
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Q What is the minimum order quantity for custom slippers?
A Our minimum order quantity is flexible and can be negotiated based on customer needs and product complexity.
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Q Do you offer custom slipper services?
A We provide comprehensive custom slipper services, including logos, patterns, colors, packaging, etc. We can personalize products based on customer needs.
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Q What is the size range of the slippers?
A We provide slippers in full sizes for both children and adults. Specific size ranges can be customized according to customer requirements.
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Q Are the materials used for the slippers environmentally friendly and safe?
A We strictly select eco-friendly, non-toxic, and harmless raw materials. All products pass relevant quality inspections to ensure safety and environmental friendliness.
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Q What types of slippers do you mainly produce?
A We specialize in producing various indoor and outdoor slippers, including EVA slippers, PVC slippers, cotton and linen slippers, etc. We offer a wide range of styles to meet different customer needs.
